Question 1

How do I place an order?

Accepted Answer

Add items to your bag, go to checkout and enter your delivery details. You will receive an SMS and email confirmation once the order is placed.

Question 2

Can I change or cancel my order?

Accepted Answer

Call us on 09610-000000 with your order number before it ships — usually within a few hours of placing it. Once an order leaves our warehouse it can only be handled as a return.

Question 3

How do I track my order?

Accepted Answer

Open Track Order and enter your order number with the phone number or email you used at checkout. The live status appears straight away.

Question 4

How long does delivery take?

Accepted Answer

1–2 days inside Dhaka and 2–4 days outside Dhaka.

Question 5

How much does delivery cost?

Accepted Answer

৳70 inside Dhaka and ৳130 anywhere else in Bangladesh. The charge is shown before you place the order.

Question 6

Do you deliver outside the city?

Accepted Answer

Yes — we deliver to all 64 districts through our courier partners.

Question 7

What is your return policy?

Accepted Answer

Yes, within 14 days if unworn and with tags attached. Start the return by calling us with your order number and we will arrange the pickup.

Question 8

How do I exchange a size?

Accepted Answer

Call us within 14 days and we will send the replacement size with the courier who collects the original, subject to stock.

Question 9

Which payment methods do you accept?

Accepted Answer

bKash Personal, bank transfer and cash on delivery. bKash and bank transfer are verified manually — we confirm by SMS within 30 minutes.

Question 10

Is cash on delivery available?

Accepted Answer

Yes. Pay the delivery charge in advance to confirm the order, then pay the rest to the courier when it arrives.

How can we help?

Orders

Shipping & delivery

Returns & exchanges

Payment

Orders

How do I place an order?−

Can I change or cancel my order?+

How do I track my order?+

Shipping & delivery

How long does delivery take?+

How much does delivery cost?+

Do you deliver outside the city?+

Returns & exchanges

What is your return policy?+

How do I exchange a size?+

Payment

Which payment methods do you accept?+

Is cash on delivery available?+